To make sure that our employees and processes are performing to the best normal, we constantly monitor life insurance coverage candidates’ satisfaction survey outcomes and shopper enter. This suggestions helps reveal areas of the life insurance coverage software course of that affect shoppers’ opinions essentially the most. With greater than 23,000 responses to our shopper satisfaction survey final 12 months, the under developments rose to the floor.
Skilled employees
Our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments had been on-time.
“My examiner was OUTSTANDING. She was immediate, courteous {and professional} always, partaking and had the perfect angle. I used to be completely impressed. She made the expertise a nice one. ExamOne could be very lucky to have her as a consultant of your organization.” – Life insurance coverage applicant
Comfort
Greater than 50% of candidates selected both an workplace location or at-home assortment stated they select the placement as a result of “most handy place for me”.
“The particular person doing my examination was courteous {and professional} earlier than and in the course of the examination course of. I used to be contacted 24 hours upfront. She instructed me on what I must have and what I must do for the examination. I used to be additionally supplied info to me on accessing my outcomes and the steps taken by way of the examination.” – Life insurance coverage applicant
Ease of scheduling
“The corporate made it straightforward for me to schedule my appointment at a time that was handy for me.” The survey launched this new query final 12 months that measures how a lot effort candidates put in to scheduling their paramed examination. This rating known as a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not straightforward and seven being very straightforward.
We’re averaging a 6.6 on the 7-point scale, that means that buyers discover scheduling an appointment very straightforward.
Total satisfaction
Nearly all of respondents are glad with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2022 was 93% (on a scale of 100). Whereas CSAT scores range by trade, rating will usually fall between 75% and 85%.
In accordance with the American Buyer Satisfaction Index, a corporation that benchmarks buyer expertise throughout industries, the life insurance coverage trade common CSAT is 78%.
“I beloved the way in which all check outcomes are defined.The typical particular person doesn’t know what every check is for. It’s so straightforward to grasp. Thanks for this expertise” – Life insurance coverage applicant
The monetary safety and safety for households that life insurance coverage gives is a vital purpose that ExamOne helps. We offer shoppers with skilled employees, comfort of screening areas choices, and ease of scheduling to assist make sure that coverage completion shouldn’t be stalled or hindered.
To seek out out extra about how we assist guarantee a optimistic life insurance coverage applicant expertise with training and sources, go to MyExamOne.com.
