Three key ideas to shopper comfort through the life insurance coverage utility journey


To assist make the underwriting course of quicker for insurers and the applying journey simpler for candidates, ExamOne focuses on 3 key comfort ideas: entry, self-service, and no friction. From appointment scheduling to accessing private laboratory outcomes, making the life insurance coverage utility course of simple and easy for candidates is a prime precedence.


1. ACCESS to extra appointments

Making it faster and simpler to finish necessities is a profit to each customers and carriers. That’s why we give candidates entry to extra examination appointments at quite a lot of areas. From an ExamOne workplace or a Quest Diagnostics Affected person Service Heart (PSC) to a go to from a cellular examiner, candidates have handy selections.  By offering extra scheduling choices and examination location selections, customers usually tend to discover a handy possibility for his or her life-style.

Out of over 16,600 candidates survey respondents, 56% acknowledged they selected the situation as a result of it was “most handy for me”.1


2. SELF-SERVICE choices

Texting packages* maintain candidates knowledgeable about their upcoming appointment. Candidates obtain textual content alerts to schedule their examination appointment and obtain appointment reminders, confirmations, data on easy methods to put together for the examination, and a notification when it’s time to evaluate their laboratory outcomes. Candidates could admire having this data at their fingertips.

In the identical survey, when requested in regards to the ease and comfort of scheduling their appointment, candidates rated ExamOne a 6.7 out of seven.1

Candidates even have self-serve choices when offering private historical past data. Carriers can supply a number of private historical past assortment strategiesin-person, teleinterviews, and on-line questionnaires.

A brand new paperless paramed possibility provides candidates the flexibility to self-report the knowledge collected in a Half II questionnaire, on the time and placement that works greatest for them, by way of laptop or cellular gadget. Or, if they like, the questionnaire may be accomplished by talking with one in every of our name heart representatives.


3. FRICTION-FREE interactions

ExamOne is devoted to helping shoppers and candidates by way of the requirement-gathering course of. From our examiners and laboratory employees on the entrance traces to the operational and gross sales groups, we’re right here to help with each step of the method. We’re dedicated to working tirelessly to ship options that assist shield extra households, one life at a time.

93% of candidates had been happy with ExamOne, out of over 16,600 respondents.1

Our devoted web site,, presents nice sources throughout the complete life insurance coverage journey, serving to candidates really feel ready and comfortable.

These three key comfort ideasentry, self-service, and no frictionare important to creating the life insurance coverage utility course of simple and easy for candidates and shoppers. Contact your ExamOne consultant to learn the way to use these ideas to your utility journey.


1 2023 January-August ExamOne applicant survey.
* Eligibility is predicated on insurance coverage service participation.


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